Terms & Conditions
Cancellation Policy
- Free cancellation up to 24 hours before the scheduled departure time of the tour.
- Within 24 hours of the scheduled departure time of the tour, 100% cancellation fee.
- Reschedule is subject to availability of our equipment and tour leaders.
- You can reschedule your tour free of charge up to 12 hours before the scheduled tour departure time.
- If you reschedule your tour within 12 hours before the scheduled tour departure time, we will charge a rebooking fee of 20€.
- The tours will start at the scheduled time with the participants who are present at the scheduled time.
- For groups over 15 persons different policy may exist
Adverse weather policy
- Tours run in all weather conditions, rain or shine.
- For all participants who do not want to join the tour because of the rain, we offer a 50% refund or the option to join another day or time without extra charge, this according to our availability.
- We reserve the right to postpone the starting time of a tour for up to 60 minutes.
